A Fresh Take.: Archive

We're Hiring for Our Support Team! →

When we say “support” at FreshBooks, we don’t mean it in the way you’re probably used to. We mean: we really support FreshBooks customers. We’re there for them. We take an active interest in their business, cheer them on, and go out of our way to make their day better. Customer support is never an afterthought; never something we have to do - it’s what we want...

Feb 15th

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Feb 15th

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We had a FreshBooks grad with a TRON movie theme. We covered up the whole office and turned it into a black light extravaganza complete with glow-in-the-dark mini putt! Congrats Nox, Ryan, Djoume, and Colin!!

Jan 25th

Jan 19th

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Jan 8th

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Jonathan Fashbaugh runs his own business (concertointernetmarketing.com/) and uses FreshBooks to make his billing easy. Thank you Jonathan for sharing your experience!

Jan 6th

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Jan 5th

Dec 14th

Dec 12th

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Dec 9th

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Nov 25th

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Nov 23rd

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Nov 23rd

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Jon Spenceley Week Tuesday Twins

For day two of my birthday week, I decided to see if I could get people to pair up and dress alike. We’ve had these dress-alike moments randomly in the past, now I wanted to see if we could make it happen company-wide! The turnout was great, and we got a lot of fantastic shots. Huge thanks to Owen for these rockin pics:

Nov 22nd

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Jon Spenceley Week Movember Pina Coladas

Whew! That’s a long title. Jon from FreshBooks here, reporting for Day 1 of #jsw2011. Since I like to take an entire week to celebrate my birthday, I try to run a few events along the way to raise money for my favourite charity - Movember! With all the Mo’s in the office, it’s hard not to want to get people jazzed about this awesome, awesome charity and pay some respect to the...

Nov 21st

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a snippet from our latest grad. Randy teaches Stu how to dance!

Nov 19th

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After a few customer visits!

Nov 17th

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An Internal FreshBooks Email

“A few weeks back, I was invited by one of our friend of FreshBooks accountants (and new member of Beancounters United, our accountant program), STAR Company to their 6th birthday celebration. Being a fan of parties, and accountants, of course I said yes. Along with my friendly colleagues Jon and Amanda, we headed down to CSI Annex armed with only our RSVPs and our “fancy/funky”...

Nov 16th

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JP from TechSOS.ca

Did you find a bug in our app? FreshBooks is constantly looking for ways to improve the app and we welcome any help from you, our users. You can simply contact support@freshbooks.com with your concerns and your bug hunting may pay off with a bug kit (goodies, candies, and toys…oh my)! Our customer, JP from techsos.ca, helped us find an issue with the custom login page feature and...

Nov 11th

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Nov 8th

3 notes

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When someone sends in a bug to FreshBooks, we try our hardest to reward them back :)

Nov 7th

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Oct 20th

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Oct 18th

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Oct 12th

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“Hey Freshbooks Team, You guys sent me the cutest gift in the mail. I had an...”

– Sally, FreshBooks user and happy newlywed

Sep 23rd

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Sep 22nd

1 note

Sep 22nd

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Sep 21st

15 notes

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Nox and MY Freshbooks Team, I am sitting here reading the email I just opened because the Subject line looked puzzling and interesting. I open it up … and am totally blown away! I CANNOT believe that you all are doing this for me and my husband! There just aren’t people in this world like you all, or so I thought. I screamed and called my cousin (whom I am spending the week with here...

Sep 19th

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Sep 19th

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Time Travel grad to the 60s and 80s for Gary, Patrick, and Avrum

Sep 19th

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Lord of the Rings Grad for Anton, Jamaal, Jason and Amanda

Sep 19th

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A break dancing fly came to the FreshBooks office today!

Sep 13th

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“We’re small, but mighty!”

– One of the great things about working at FreshBooks is hearing all the great stories of our users on how they are following their dream and passion. Most of the stories that I hear involve giving up a nice and steady 9-5 “job” for a sometimes gruelling and stressful 24/7 freelancing...

Sep 6th

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Aug 23rd

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Aug 23rd

12 notes

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Aug 17th

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Aug 10th

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Customer Service, surprise and delight your... →

I was so surprised and delighted that Steve from support to the time to 1, write to me and 2, send me a t-shirt. How awesome and unpredictable was that! Not only that they are an awesome company that have a fantastic software that has changed how I manage my books but they care! All of this from a accounting software company! So yeah I am a screaming fan, shoot me.

Aug 10th

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Howard Stern Show + FreshBooks :)

Aug 8th

Office Speed Dating

Every month here at FreshBooks we have an all-hands meeting to bring everyone up to speed on FreshBooks as a whole. These are pretty informal, and we all get to hear what everyone is working on. Since the all-hands meeting is one of the few times our entire office is all in one place, I decided to run a get-to-know-you game after the meeting to get different departments talking to one another. ...

Aug 8th

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